Virgin Tv - Account not detected

[Jean92]

Hi, I'm a new customer with Virgin for Internet & TV since July 3rd.  Internet is working fine but cannot get the Virgin TV app to connect.  It first scans if a Virgin wifi is availabale (it is) but it says no account found.  If I try to manually use my Virgin account credentials it also doesn't work.  I tried on different TV's and my phone.  I called support 2 weeks ago and they said this is a know issue and was to be resolved on Friday July 11th but still doesn't work for me.  Is there anything else I need to do to get it working ? Thanks!

[VirginPlusKris · Accepted solution]

Hi there, @Jean92. Welcome to the Virgin Plus Community, and thanks for reaching out.

We're sorry to hear about the difficulties, but it's great that you proactively reached out and had an ETA. Did you call in and follow up with Support? It's important to keep in mind that ETAs can be subject to change for any number of reasons - depending on the severity of the issue, this may or may not be communicated to impacted users.

Looking forward to hearing back from you. Best wishes.