Virgin Community

I switched over from Bell to Virgin a few months ago for the 100mbps internet. I still have my home phone with Bell but want to switch over with a VOIP provider.  I want to port my actual phone number which is possible but the VOIP provider is saying...

Hi, I'm a new customer with Virgin for Internet & TV since July 3rd.  Internet is working fine but cannot get the Virgin TV app to connect.  It first scans if a Virgin wifi is availabale (it is) but it says no account found.  If I try to manually use...