Hey there @Jenn1334 ,
Welcome to the community and thanks for your post.
Here are a few basic details for our Virgin Plus TV. More channels/content are available over Wi-Fi at your home with a Virgin Plus Internet connection vs. outside your home. Viewing live content with Google Chromecast, Apple TV (4th gen. or 4K box), Amazon Fire TV (basic edition or higher) or Android TV (Google-certified) is only available within your home and an unlimited Virgin Plus Internet connection is required.
If you're home and connected to your Virgin Plus Internet, here are some troubleshooting steps you can try;
- Close the show you’re currently playing and try opening it again.
- Try playing another show. If the other programs work and the one you’re trying to watch doesn’t, it may be a problem with that specific video. If this is the case, try again later.
- Force close the app, making sure that it’s not running in the background. Wait 10 seconds, reopen the app and try the stream again.
- Go to Settings and log out of the app. Log in again using your Virgin My Account Username and Password.
- Disconnect from your current internet connection and re-connect. If this doesn’t work, try a different internet connection.
- Delete and reinstall the application.
- Turn off any VPN if you have one.
- If you installed any third party security management programs, try turning it off and test the channel again.
Give those a try and keep the community updated with the results.
