Virgin Plus TV in home content only on wi-fi message

Celine
Contributor

‎03-09-2025 11:49 AM - last edited on ‎03-10-2025 08:26 AM by

The guide does not work and on several channels that I try to access through favorites, I get this message (this content is only available to watch while at home and connected to your virgin pls wi-fi)

 

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VirginPlusKris
Moderator

‎03-11-2025 09:32 AM

Hi there, @Celine. Welcome to the Virgin Plus Community, and thanks for your post.

For us to be better able to assist, could you clarify as to how the guide isn't working? Are channels not showing? Are your inputs not registering? Is the feed itself glitchy (pixelated, choppy, etc.)? Are you receiving error messages?

Furthermore, do bear in mind that more of our channels/content are available over Wi-Fi at your home with a Virgin Plus Internet connection vs. outside your home. Depending on what you have saved in your favorites, it may not be available outside of your home network - hence the message you're getting when attempting to access them. Generally speaking, this is applicable to channels that focus on live content (e.g. sports) or in-demand content.

To learn more, check out Virgin Plus TVOpens in a new tab or windowand once on the page click + More deets.

If this issue is consistent even at home with channels you would normally expect to be available, please do let us know and name which channels specifically you're having issues with. We'll be happy to assist further from there.

Best wishes.

— Kris