When are Roam Sweet Roam charges triggered?

[Rockstar194]

I am on vacation and want to know if i am within wifi, will i b charged roaming charges?

[VirginPlusAntgio · Accepted solution]

Hey there @Rockstar194,

Welcome to the Community and that's a great question.

Roaming charges would only occur if your device connects to the local network. For more information you can visit our Roam Sweet Roam FAQ's support article.

Certain types of usage will not result in the daily charge, including: making a call to Virgin Plus Care, receiving texts, or using non-chargeable data.

We hope that you're having a pleasant time on your vacation.☺

[Ish]

I recently got charged a big amount for roaming even though I have not used data and had my phone on airplane mode most of the time. Wanted to ask the community, which ones of the following do you get roaming charges for?

1. Using data

2. Making a phone call

3. Sending a text

4. Receiving a phone call

5. Receiving a text

[AOCGenie]

We will be travelling to the US from Canada.  Since we will have other means for making/receiving telephone call we want to prevent receiving any charges due to incoming calls on our Virgin Plus account.  We can turn off/block incoming calls at the phone level (android), but will doing this prevent charges as well?

If not, how can we tell Virgin not to send any incoming calls?

Can we access the phone's voicemail (via another device) without incurring charges?

Thanks  

[RedRose]

Hi @AOCGenie 

turn on your airplane mode .. to you not getting any service.

to access your voicemail
Dial your 10-digit phone number from another line and Press the  #  key  to interrupt the voicemail message centre and Enter your password.

if you need Roaming and Travel  review Add-ons option click   Here  and  also  Here .

[AOCGenie]

Thanks for this information. However, we may want to use wifi from time to time so turning on airplane mode would not allow that. I found a reference to an 'auto reject mode' (https://www.techguide.com.au/faq/android/how-to-block-incoming-calls-on-android/) which it says will reject all incoming numbers. But I don't know if that will prevent a charge from being made on the phone bill.

Does anyone know it it would?

Thanks 

[RedRose]

Hi @AOCGenie 

when turn on airplane mode .. is will be no any service from provider.

and turn on your WiFi is will be on all time and no issue will be working fine the WiFi.

i think is will be charge for the auto reject mode  because your line will be in service.

[AOCGenie]

In my first test, turning on airplane mode did turn off wifi, but when I tried it again I was able to turn wifi back on while leaving airplane mode on. So your solution was correct. Thank you. 

[RedRose]

Hi @AOCGenie 

your welcome, my pleasure, enjoy your trip.

[VirginPlusKris · Accepted solution]

Welcome to the Virgin Plus Community, and thank you all for your Posts.

We recommend taking the time to review our Roam Sweet Roam FAQ for details on what does and doesn't incur roaming charges. As for specific settings for your phone, it will vary depending on the manufacturer (Apple, Samsung, Google etc.)

[valssa]

When you are roaming out of Canada do you have to pay the roaming fee even when you are not using data?

[RedRose]

Hi @valssa 

if you want to turn on the Roaming and Travel  review Add-ons option click   Here  and  also  Here .

[Macaws]

Does anyone know if the Roam sweet Roam will charge my account if the Airplane mode is off while the data plan is disabled while I travel aboard?

[RedRose · Accepted solution]

Hi @Macaws 

if your off airplane mode then your line will be in service then it's will be charge fees, if you want to turn on the Roaming and Travel  review Add-ons option Click   Here  and  also  Here .

when turn on airplane mode .. is will be no service from provider. and no charge fees,

[yodapink]

Why am I being charged in my monthly billing for Event charges for Roam Sweet Roam - home data US when I have not used my phone except for taking pictures the whole time that I was in the US? How can I have this deducted from my current payment due?