Unable to access mobile data. Only WiFi.

[Whatswrong]

I'm unable to access my mobile data except through a WiFi. Is this related to APN settings and if so what are these settings 

[VirginPlusAntgio · Accepted solution]

Hey there @Whatswrong, 

Welcome to the Community and thanks for your post. 

It will be hard to determine the cause of your concern with the information provided, as it could be the result of many different scenarios, from incorrect phone settings to reaching a data limit. 

To narrow it down, please provide the following info:

• What is the make and model of your phone?
• What troubleshooting steps have you completed so far?
• Have you checked My Account? If so, do you have available data in your current billing cycle?
• Have you checked the status of your My Data Manager?

If you're using an Android phone and need to update your APN settings, try these steps:

1.Navigate to the Settings menu.

2.Select Mobile Network/Connection Settings.

3.Select Access Point Names.

4.Add a New APN setting.

5.Fill in the following settings:

• Name: Virgin Plus
• APN: pda.bell.ca
• Proxy: web.wireless.bell.ca
• Port: 80
• Username:
• Password:
• Server:
• MMSC: http://mms.bell.ca/mms/wapenc
• MMS proxy: web.wireless.bell.ca
• MMS port: 80
• MMS protocol: WAP 2.0
• MCC: 302
• MNC: 610
• APN type: blank

6.Press Menu and Save

We also invite you to check out our Mobility How To article Troubleshooting data connectivity for more troubleshooting tips and tricks.

Let the Community know if you have any questions.

[Whatswrong]

I went through the APN settings update as per your message. The existing settings were almost as suggested except for the name which displayed Bell so i changed it to Virgin Plus. The APN Type was: default,mms,supl, which I deleted and left it blank. However i did not find the field MMS Protocol. Instead the field APN Protocol and APN roaming protocol displaying IPv4 and IPv4/IPv6 respectively were set. Do I need to alter any of these settings and what about the MMS protocol? Thanks for the help

[1EYE]

I would test what happens when you toggle the wifi off. Do you see an icon with lte/4g etc appear where the wifi icon was? If no, you should check in the Settings to see if you need to turn on your Mobile data.

[Whatswrong]

İnternet connection is established while WiFi is off. The mobile data is on. The icon displayed switches between 4G and 4G+. Do i need to modify the APN protocol and APN roaming protocol settings mentioned in my previous msg?

Thanks 

[1EYE]

what kind of mobile device are you using? 

[Whatswrong]

OnePlus 10 Pro

[1EYE]

I checked with someone using the same device, their APN setting are a match for what you have listed. 

Does your mobile data work now when you toggle the Wi-Fi off? 

[Whatswrong]

Seems it's working now and the problem is resolved (I guess). Will keep checking. Thanks

[VirginPlusAntgio]

We're happy to hear that your concern is resolved @Whatswrong.

Keeps us posted if you notice any changes.

[Lg5User]

I use the same phone with Fido for 5 years, transferred my cell phone plan with virginPlus on May 12, 2023.  No internet connection at all on this phone; I can call, text and receive call.   

I followed this community advice on Lg 5 Mobile Network -> Access Point Names -> manually type in:

Name:  Virgin Plus   ;  APN:  pda.bell.ca. ;   Proxy: web.wireless.bell.ca.  ;   port: 80;   

Username:     blank.  Password: bland;   Server: Not set;  MMSC: http://mms.bell.ca/mms/wapenc ; 

MMS proxy: web.wirless.bell.ca   ;     MCC port:  80;  MCC 302;   MNC: 610;    

Authentication type: Not set;    APN type:  blank ; APN protocol :  Ipv4/Ipv6;    APN roaming protocol: IPv4/IPv6 

Unfortunately, after power off/on, Still No data service. 

I have called former mobile company Fido, called LG , called all department of VirginPlus. 

NO BODY CAN HELP !!

[Lg5User]

Not working, No LTE or any data network signs, no internet!

[Lg5User]

Set up everything accordingly, saved and restart couple of times for last 3 days;

no LTE/4g sign on screen; No data , no internet; can call and use wifi. 

LG g5, cell phone; No problem while with Fido mobile;  After unlocked my phone and goes to virgin, no data access.

May 15, 2023

[1EYE]

Check the APN setting, most likely need to be updated with the switch from Fido to VM

try these steps:

1.Navigate to the Settings menu.

2.Select Mobile Network/Connection Settings.

3.Select Access Point Names.

4.Add a New APN setting.

5.Fill in the following settings:

Name: Virgin Plus

APN: pda.bell.ca

Proxy: web.wireless.bell.ca

Port: 80

Username:

Password:

Server:

MMSC: http://mms.bell.ca/mms/wapenc

MMS proxy: web.wireless.bell.ca

MMS port: 80

MMS protocol: WAP 2.0

MCC: 302

MNC: 610

APN type: blank

6.Press Menu and Save

[1EYE]

I would reset your network settings. This will reset all your Wi-Fi, cellular, and VPN settings, aka your  saved networks and wifi passwords.

Tap System. Tap Restart & reset. Tap Network settings reset.