Hey Virgin Plus Members,
We’ve all had this happen before: you’ve lost data connection or data speeds are slow. Not to worry. Here are a few quick troubleshooting steps to run through.
Turn your phone off/on. It sounds so simple, but sometimes a fresh connection to the network is all you need.
Make sure your phone is on the most up-to-date OS.
Check your phone settings for these basics:
- Turn airplane mode on/off
- Turn Wi-Fi on/off
- Make sure data connectivity is on
- Check that your network mode is set to automatic
- Check that you have network coverage
- Ensure you haven’t used all of your data or used all of your max. speed data
If none of those work, you’ll need to get a little more technical, and steps will change depending on your phone. Check out the troubleshooting section in interactive phone guides
for next steps.
