How To Articles

Troubleshooting text, picture and video messages

Hey Virgin Plus Members,   We’ve all had this happen before: you can’t send or receive text or picture/video messages.  No sweat though. Here are a few quick troubleshooting steps to run through. Turn your phone off/on. It sounds so simple, but some...

Lost or stolen phone

Hey Virgin Plus Members,   So you’ve lost your phone…worse yet, it’s been stolen. If you’ve lost your phone/tablet or think it’s been stolen, log in to My Account and suspend your service. If you have a smartphone, you can also try using location ap...