How To Articles

Troubleshooting voice calls

Hey Virgin Plus Members,   We’ve all had this happen before: you can’t make or receive a call anymore.  Don’t panic. Here are a few quick troubleshooting steps to run through. Turn your phone off/on. It sounds so simple, but sometimes a fresh connec...

Troubleshooting text, picture and video messages

Hey Virgin Plus Members,   We’ve all had this happen before: you can’t send or receive text or picture/video messages.  No sweat though. Here are a few quick troubleshooting steps to run through. Turn your phone off/on. It sounds so simple, but some...

Troubleshooting data connectivity

Hey Virgin Plus Members, We’ve all had this happen before: you’ve lost data connection or data speeds are slow.  Not to worry. Here are a few quick troubleshooting steps to run through. Turn your phone off/on. It sounds so simple, but sometimes a fr...