Forum Posts

Resolved! How to reinstate my deleted eSIM

Hi, just curious if I switch to eSIM and for some reason had to wipe my device is there a way to get a new eSIM?

Tob298 by Contributor
  • 1523 Views
  • 6 replies
  • 4 likes

Cannot reply to texts

When I receive a text and then reply, I get an error message that the text cannot be sent. Any reason why this is happening?

Scott_M by Contributor
  • 342 Views
  • 3 replies
  • 0 likes

Resolved! More concise voicemail retrieval routine

I assume my voicemail routine is all Virgin, not Samsung, but I am frustrated by how many commands I must enter, and give my name and date, to retrieve a voicemail. I know I can quickly listen to the voicemail via text, but it still leaves the voicem...

Steve_1 by Contributor
  • 1695 Views
  • 5 replies
  • 4 likes

Poor reception in Niagara area

I have been experiencing dropped calls for the last 6+ months. I am in Niagara area (Ridgeway) and have NEVER has this issue before. We are suppose to be in a covered Zone. At times I can  hear who I am speaking to but they can't hear me.  Calls are ...

NanaS by Contributor
  • 183 Views
  • 3 replies
  • 1 likes

Resolved! DEVICE RETURN TIME

How long does it take to process a returned a device bought online?I shipped the device back to virgin and was delivered to the warehouse 13 calendar days ago and still have not received any emails or messages saying the return has been completed/pro...

JOCA by Contributor
  • 587 Views
  • 3 replies
  • 3 likes

Resolved! Port-Out Confirmation SMS Not Received While Roaming

Hi,I requested to port out my mobile phone number a couple of months ago, but I never received the confirmation SMS. I’ve been roaming during this time and wanted to check if the SMS can be received while in roaming, or if there is a security feature...

Blocking calls to USA along with blocking Global Calls

Dear Sir or Madam Please enable blocking of chargeable long distance calls including USA and Global Calls from the User's cell phones.  It will help in avoiding accidental calls and accidental return calls without knowing whether the call is in Canad...

PRS by Contributor
  • 1759 Views
  • 6 replies
  • 2 likes

All Incoming calls are no caller id

I recently upgrade my phone plan to get more data but once the new month began all incoming phone calls show up on my phone as no caller id even though I have their phone number. Not only that but the app says I’ve used 19gb out of 20. 9 days in. But...

eizzah by Contributor
  • 5769 Views
  • 12 replies
  • 3 likes