Does prepaid not include MMS?

[Zaptor99]

I signed up for Prepaid on the assumption that it includes MMS as it states on the website.

https://www.virginplus.ca/en/plans/details.html#!/prepaid/monthly

"YUP, IT'S INCLUDED:

UNLIMITED Text, Picture & Video Messaging from Canada
Voicemail & Call display
Call Waiting

"

But when I try to send MMS, it says insufficient funds.  I contacted Customer Service and was told my plan does not include MMS.

Why is the website misleading?

[VirginPlusAntgio · Accepted solution]

Hi @Zaptor99,

Thanks for your post,

The description of our Prepaid plans on our website are correct, MMS is included in the plan if it has been topped up correctly.

[Zaptor99]

Hi, when you say topped up properly does that mean it costs money to send MMS? 

I'm on auto pay, so do I need to top up with more money to send MMS?

[VirginPlusAntgio · Accepted solution]

Hi @Zaptor, 

The MMS feature is included in your plan, to ensure the good functioning of the prepaid account we always suggest to add a little more as it would stay on file as a safety net and will allow you to use the funds for your out of plan needs.