Block my data

[Sally]

Why when i block my daughters data it doesnt work? She is still able to access apps and such.

[VirginPlusAntgio · Accepted solution]

Hey there @Sally,

Welcome to the Community and thanks for your post. 

In order to best assist, more details will be needed on how you're blocking your daughters data;

• Are you blocking her access via My Data Manager on VirginPlus.ca or you're only blocking her Wi-Fi access via a parental control service linked to your home internet?

Looking forward to hearing back from you.

[dpaulsims]

I have the same problem that @Sally reported on January 15, 2023. Yesterday, when I received a "reached 95% of your data" warning, I used the Virgin Plus "My Account" app's "My Data Manager" feature to block data for my line. The app shows the data is blocked until the beginning of our next billing cycle (attached). I added the block at 9:06 AM on Monday (yesterday) and immediately received a text message confirmation (attached). When I added the block, I had used 5.75GB of data. This morning, I had used 5.91GB of data. Over the next three hours, the data used increased to 6.03GB. I called Virgin Mobile and spoke to Oliver. He checked and said my data is blocked and credited my account $20 plus tax to offset the overage charge. I asked him to follow up with technical support because my phone is still sending and receiving data. I've now used 6.12GB of data. If you're using "My Data Manager," data block doesn't work! 

[dpaulsims]

Any thoughts about data blocking, @VirginPlusAntgio? Will someone follow up with internal support? I contacted customer support again tonight and was assured by Harvey that my data is blocked, but my experience shows otherwise. I used Waze and received iMessages while I was out and about today. I'm up to 6.15GB used, an increase of 0.03GB since yesterday.

[dpaulsims]

Here's proof that data block isn't working. I blocked my data at 9:06AM on Monday, May 1 and received a text message confirming the block was applied. The system allowed me to use 0.22GB the next day.

Data Block Applied Monday, May 1

[VirginPlusAntgio · Accepted solution]

Hey there @dpaulsims , 

Welcome to the Community and thanks for your post. 

As the Community is a peer to peer assistance channel, it would be hard for us to determine the cause of your concern as we do not have direct access to your account. 

However, you can access the My Data Manager link above on this thread and once on the page you can scroll down to the troubleshooting section and test the suggestions. 

Let the Community know if you have more questions.

[Looper]

I know this thread is old, but I just discovered the same issue. I’ve used the data manager to disable data on my daughter’s phone, but it does not work. Wi-Fi is disconnected and yet she still has access to full functionality. It also appears that a text message confirming disabled data is supposed to be sent, but I have not received that text.  

[VirginPlusKris · Accepted solution]

Hi there, @Looper. Welcome to the Virgin Plus Community, and thanks for your post.

We wanted to check in and see if you were still experiencing issues making use of your Data Manager to block your daughter's data usage. If so, have you reviewed the link provided earlier in this thread with troubleshooting suggestions? Beyond those recommended steps, have you completed any troubleshooting on your own?

Let us know if you were still in need of assistance.

[Looper]

Still experiencing the same issue.  Using the data manager on the Virgin app to block data appears to do nothing.  I've tried several of the options provided ie. block for 15 minutes, block until I turn it back on, etc. The data manager displays a message saying data is blocked, and I have disabled wifi, but the phone still functions as normal, indicating that data is not blocked.  According to the Virgin app, once someone is blocked they won't have access to any features or apps requiring cellular data. It also says members will get a text to let them know when a block is set.  No such text message is being received.  I guess I will have to call Virgin tech support.