Payment arrangement and confirmation

[StephenStalkie]

I wish to record a payment with you. 

[VirginPlusAntgio · Accepted solution]

Hey there @StephenStalkie,

Welcome to the Community and thanks for your post. 

You can notify us of a payment via your My Account profile here(This option can only be used when you have a past due balance on your account.)

You can also register payment arrangements here

[Ozzydrix_me12]

I can not locate the option in my app where I can notify Virgin mobile that I paid through my bank online app. 

[Kathy]

Hi the notify us of of payment link is not available now . I have a made a payment and its not reflected in my account.  The link provided in the payment confirmation thread also directs to the bill but there no option to notify of payment

[VirginPlusAntgio · Accepted solution]

Hey there @Kathy ,

Welcome to the Community and thanks for your post. 

You can expect between 2 to 5 business days for online or telephone banking payments to be processed. 

In order for the links above to work, your account has to have a past due status, if they do not work it means that your account is in good standing. 

Let the Community know if you have more questions.

[Braydi]

I can't figure out how to get to the payment arrangement option.  I was told to go to billing services and I can't find it . Help

[VirginPlusKris · Accepted solution]

Hi there @Braydi. Welcome to the Virgin Plus Community, and thanks for your post.

If eligible, you can make a payment arrangementvia My Account.

Do keep in mind that this option can be disabled for any of the following reasons:

• Account is cancelled/closed
• 2 or more returned payments in 30 days
• 2 or more failed payment arrangements in 30 days
• Any credit card chargeback within 6 months

If any of the following are applicable to you, if you need to report a payment, or you're otherwise having difficulties, you're asked to call in or reach out via eChat for further assistance.

[djwants]

i need to schedule a payment in 3days but i cant find instructions...

[znoides]

the other day, I tried to make a payment arrangement. after a little bit of difficulty. I finally reached a Virgin Mobile agent that was ready to make a payment arrangement with me. We finally made the payment arrangement, I asked the agent to send me a confirmation notice to my email account. I waited about an hour, I never received a confirmation to my email account. The following day I received an email notifying me I had 24 hours to make a payment for my account would be suspended. that was not at all what the payment arrangement, meaning I was not late to my obligations for my payment arrangement. I called back to find out what happened And with extreme difficulty I finally was able to settle the problem. again I requested a confirmation notice to my email account And again I never received 1. please can anyone out there help me with this. Thank you