Payment arrangement and confirmation

[StephenStalkie]

I wish to record a payment with you. 

[VirginPlusAntgio · Accepted solution]

Hey there @StephenStalkie,

Welcome to the Community and thanks for your post. 

You can notify us of a payment via your My Account profile here(This option can only be used when you have a past due balance on your account.)

You can also register payment arrangements here

[Ozzydrix_me12]

I can not locate the option in my app where I can notify Virgin mobile that I paid through my bank online app. 

[Kathy]

Hi the notify us of of payment link is not available now . I have a made a payment and its not reflected in my account.  The link provided in the payment confirmation thread also directs to the bill but there no option to notify of payment

[VirginPlusAntgio · Accepted solution]

Hey there @Kathy ,

Welcome to the Community and thanks for your post. 

You can expect between 2 to 5 business days for online or telephone banking payments to be processed. 

In order for the links above to work, your account has to have a past due status, if they do not work it means that your account is in good standing. 

Let the Community know if you have more questions.

[Braydi]

I can't figure out how to get to the payment arrangement option.  I was told to go to billing services and I can't find it . Help

[VirginPlusKris · Accepted solution]

Hi there @Braydi. Welcome to the Virgin Plus Community, and thanks for your post.

If eligible, you can make a payment arrangement via My Account.

Do keep in mind that this option can be disabled for any of the following reasons:

• Account is cancelled/closed
• 2 or more returned payments in 30 days
• 2 or more failed payment arrangements in 30 days
• Any credit card chargeback within 6 months

If any of the following are applicable to you, if you need to report a payment, or you're otherwise having difficulties, you're asked to call in or reach out via eChat for further assistance.

[djwants]

i need to schedule a payment in 3days but i cant find instructions...

[znoides]

the other day, I tried to make a payment arrangement. after a little bit of difficulty. I finally reached a Virgin Mobile agent that was ready to make a payment arrangement with me. We finally made the payment arrangement, I asked the agent to send me a confirmation notice to my email account. I waited about an hour, I never received a confirmation to my email account. The following day I received an email notifying me I had 24 hours to make a payment for my account would be suspended. that was not at all what the payment arrangement, meaning I was not late to my obligations for my payment arrangement. I called back to find out what happened And with extreme difficulty I finally was able to settle the problem. again I requested a confirmation notice to my email account And again I never received 1. please can anyone out there help me with this. Thank you

[Tex pike]

Hi how are ui would like to make payment arrangements  please

[VirginPlusAntgio]

Hey there @Tex pike  and other Members, 

Welcome to the community and thanks for your posts. 

We invite you to review the accepted solution for support regarding payment arrangements. 

Let the community know if you have more questions. 

[Ashlee miller]

I made a payment arrangements through virgin mobile app that eveing phone was cut off I payed 325.00 today and cant seem to reach anyone or any contact numbers to confirm payment this is awful should be a number you can use on your cell phone when you are unable to call out to reach virgin mobile