Error 404

[PaymentInfo]

When logged in to my account, when I tried to click on update in Payment Info,

I get:

Oops! This page can't come to the phone right now.

Payment Info

Monthly Payment via Auto Pay
Your method of payment for your rate plan (and add-ons you have) is credit card. Update

[MF6]

I am also given the 404 message when trying to update my payment info. My credit card is expired and I need to insert my new card info. Support said website was undergoing maintenance but it has been several days and still no fix. 

[VirginPlusAntgio]

Hey there @MF6 , 

Welcome to the Community and thanks for your post. 

We wanted to check in and see if you were still facing the issue? If so please clarify and try the following;

• How are you attempting to update your payment info, via the app or website? If you haven't tried one or the other, we ask that you do so.
• Have you verified to make sure your app and/or browser is updated to it's latest version?
• Have you tried fully removing the payment method, save the change, logging out of your profile, wait between 2 to 5 minutes, log back in and save the new card? If not, give it a try. 

Looking forward to hearing back from you.

[MF6]

Hello,

I have tried everything and still Error 404.

[VirginPlusAntgio]

Hey there @MF6 ,

Thanks for letting us know. 

We'll be reaching out in a private message momentarily to gather more info. Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Thanks.

[Nambax]

hello,
I have the same problem. When I go to 'my payment info', I get a 404 page. I have tried multiple browsers. I cannot use the app as it is for monthly users only.

[VirginPlusKris]

Good morning, @Nambax. Welcome to the Virgin Plus Community, and thanks for your post.

Please take the time to review the earlier troubleshooting tips that have been provided throughout the thread. If you're unable to find any resolution, please let us know and we'll be happy to assist further.

In the meantime, have a great day.

[Bertha]

I cannot update the expiry date on credit card I keep getting error 404

[VirginPlusKris]

Good morning, @Bertha. Thank you for your post, and welcome to the Virgin Plus Community.

Could you please take the time to review our previously provided troubleshooting instructions, courtesy of myself, @VirginPlusAntgio, and other Community users? Once done so, please let us know if you were still in need of assistance and provide any additional details you can.

Best wishes.