As of January 14, 2026 Virgin Plus will be discontinuing new internet and TV activations. This change effects only new customers looking to sign up for internet and/or TV services. Existing internet and TV Members: you don't need to worry, as there w...
Hi there, @Him. Welcome to the Virgin Plus Community.
We're sorry to hear about the difficulties you've been experiencing. Have you given our Virtual Repair Tool a try? If you feel like you're experiencing issues, you can run the Virtual Repair Tool
The Virtual Repair Tool will;
Otherwise, could you please clarify as to what happened when you spoke to Tech Support? What did they have to tell you? Did you open a ticket with them for further investigation?
Looking forward to hearing back from you.
Hi there, @Him. Welcome to the Virgin Plus Community.
We're sorry to hear about the difficulties you've been experiencing. Have you given our Virtual Repair Tool a try? If you feel like you're experiencing issues, you can run the Virtual Repair Tool
The Virtual Repair Tool will;
Otherwise, could you please clarify as to what happened when you spoke to Tech Support? What did they have to tell you? Did you open a ticket with them for further investigation?
Looking forward to hearing back from you.
