Slow download speeds

[Him]

I had work to complete but couldn't because my internet's download speed is less that 1 Mbps. Tried contacting customer/tech support but they're clueless. 

I have got rid of mobility plans from virgin and the next in line is broadband.

[VirginPlusKris · Accepted solution]

Hi there, @Him. Welcome to the Virgin Plus Community.

We're sorry to hear about the difficulties you've been experiencing. Have you given our Virtual Repair Tool a try? If you feel like you're experiencing issues, you can run the Virtual Repair Tool

The Virtual Repair Tool will;

• Look for service outages
• Check the equipment outside your home
• Perform a modem reboot
• Check and correct settings on the hardware in your home

Otherwise, could you please clarify as to what happened when you spoke to Tech Support? What did they have to tell you? Did you open a ticket with them for further investigation?

Looking forward to hearing back from you.