I called 5 times more just wanna return my internet modem but no lucky by now
it was truly a cool experience, well, u know what i mean by "cool", quite the opposite.
At the end of October, I canceled my internet service and was told over the phone they will send me a return label by mail then return the modem within 30 days. After two weeks, the return label did not show up, so I contacted the online customer service. they told me I have to print out the return label thru canada post web, they could not even send me a thing thru email at that time. Okey, and i did so, but the strike of Canada post happened. I called local canada post store figured out they are not accepting any returns. So i called virgin plus again, this time a gentleman gave me a return ID of purolator, not by typo after my repeated confirmation like is it for purolator. I brought this modem to purolator guess what, just one glance from reception, she kindly refused as return ID PR890615 is for canada post not purolator .......... Fine, I went back home called Virgin again, one agent transferred my call to a "specialist", whom simply gave me a phone # of purolator mentioned just call purolator directly, then they would provide waybill and pick my modem up at my door.
I called purolator, but nothing same as that specialist said. nothing purolator could do to this return because they donot have the waybill!!! Allright, I called back to virgin, described the whole story one more time, one agent suggested during the strike, I could drop my modem to any local store. should I trust this, of course not, I called local store before I go. actually I called two of the local virgin store, none of them agreed the modem return could be accepted by store.
So what i should expect now, except the over due charges because the late return.
to find the steps for returning your Valerie, Steve or Vincent modem and power supply.
