Internet | Virgin Plus Community Forum

Modem return website's Email field is broken. Cannot proceed.

When filling out the Email on the modem return webpage https://www.virginplusmodemreturn.ca/ , I keep getting an error saying "Invalid email entered!" ... my email is not invalid, there is an issue with the field, it is failing to recognize the corre...

Resolved! Did not receive my internet installation package

I subscribed to Virgin Home Internet 300mbps. Suppose the delivery date for self-installation is from Friday, December 29, 2023 - Tuesday, January 2, 2024 stated on the order. But I still have not receive it. Not even a single "shipped" email" was re...

Resolved! Virgin Plus Internet Range Extenders

I signed up with Virgin's Internet service yesterday. So far, I'm very pleased, but I do have one question. Has anyone heard if they have range extenders (WiFi Pods) available or if that's something they will be bringing out in the future? The Vincen...

Resolved! Can I change modem models?

Hi is it possible to change from a Vincent modem to Valerie modem ?

Resolved! my valerie settings are changed if i turn my system off at night.

I have used a Valerie router for 4 years with no problems and now ( even with a replacement unit ) things are different. I always turn my system off at night and on startup next day wifi and other settings are BACK ON. Was a change made to these rout...