Disabling IPV6 With Valerie Router

[beltebil]

I am able to navigate to my advanced tools and settings page and toggle the IPV6 setting to be off. However, there is no save button and the change does not persist. What am I missing?

[VirginPlusAntgio]

Hey there @beltebil , 

Welcome to the Community and thanks for your post. 

When making a change in the advance tools, all you need to do after is to use the X in the top right corner of the window. In the instance that the changes are not saved, we suggest clearing your browsers cookies and cache and trying again. If the issue persists, try rebooting your modem.

Give that a try and keep the Community updated with the results.

[Kimberly]

I have the same issue as the above mentioned with no save button and tried the troubleshooting you mentioned. The other options to turn off will automatically save, but not the IPV6 button. Since this was turned on, all of my Google homes have not been working and apparently this is the issue so I would like to turn it off and see if it works.

Kindly pass on how the IPV6 can be turned off properly.

[VirginPlusAntgio · Accepted solution]

Thanks for testing the troubleshooting steps @Kimberly and letting us know the results. 

We've escalated this issue and was advised that it should now be resolved. Please give it a try and let us know if the issue persists.

Looking forward to hearing back from you and @beltebil .

[beltebil]

This is good to hear. My investigation was also prompted by google nest mini issues. I will be able to try disabling it again on Sunday to confirm.

[Kimberly]

Yes, the IPV6 stayed off with the fix you did. Thank you so much for your quick reply! Our Google's are working again too!

[FlowerMudGirl]

I’m here for the same reason, my Google Nests have stopped responding.

[beltebil]

The setting seems to be saved and my Google Nest Mini is working.

[VirginPlusAntgio]

Hey there @FlowerMudGirl ,

Welcome to the community and thanks for your post. 

As mentioned above, the issue stopping the IPV6 to be disabled has been resolved. You can restart your modem and give it a try and If the issue is with your Google device itself, you will need to reach out to Google for support. 

Let the Community know if you have more questions.