Subscription to Crave Required - No Service Found

[Frustrated55]

I set-up my account the day I received the offer.  It worked by scanning the QR code on my TV.  Now a few days later, when I sign in it tells me I need to subscribe to access Crave.  When I go to Crave directly in my computer or phone, the only option I have to join is through Bell - no Virgin - and then I get no service found.  I have changed nothing since the 1st time I was successful in watching it. Anyone else have any solutions? 

[VirginPlusAntgio · Accepted solution]

Hey there @Frustrated55 , 

Welcome to the community and thanks for your post. 

We invite you to check out the other Crave threads on community and solutions to find how to access the offer and to ensure you have the feature active on your account (review your plan details in My Account to see if the offer is present).

Once you have created and linked your Crave account to your Virgin Plus mobility phone number, go to crave.ca, or download the Crave app and follow these instructions:

1. Select the person icon in the top right corner and select Sign in.
2. Use the first option to sign in directly through Crave.
3. Enter the email address and password you used when creating your account.
4. Start watching.

Let the community know if you have more questions.