Ability to check the Trending channels and Guide while watching a channel unavailable

[JRBee]

Why did the ability to check the Trending channels and Guide while watching a channel go away? You have made the service worse and I cant imagine why. Will you bring back the ability to do this please? If not, why not? I hate having to now leave a channel, especially if I have had it paused for awhile!, just to see what else is on in order to decide if I want to flip channels or not.

[VirginPlusAntgio]

Hey there @JRBee , 

Welcome to the Community and thanks for your post. 

In order for the Community to best assist, some clarification is needed;

• How are you accessing your Virgin Plus TV service (Mobile, Smart TV, Fire Stick, Web Browser, etc.)?
• What troubleshooting steps have you tried so far?
• Is your Virgin Plus TV app updated to it's latest version?

Looking forward to hearing back from you.

[JRBee]

Hi there, I am talking about using through a web browser, I am using Edge and it is all up to date. I have tried looking through settings but there is no option to return this feature - it changed recently along with other changes to the way things look and where the last channel button is etc. All changes originated through Virgin and pushed out.

[VirginPlusAntgio · Accepted solution]

Thank you for bringing your concern to our attention. Our team is actively reviewing and escalating your feedback.

The goal of our most recent web release was to align with our TV & mobile devices, while also prioritizing accessibility in accordance with 2.1 WCAG AA standards.

We truly appreciate your input and thank you for your continued support. Your feedback is invaluable to us as we strive to improve our product.