Virgin mobile error code 2

[Dawson]

What does this error code mean? Got it while trying to send a text. How do I fix it? 

[VirginPlusAntgio]

Hey there @Dawson , 

Welcome to the Community and thanks for your post. 

The error 002 means that the phone number format itself is correct but the message could not be delivered due to an unavailable network connection between the carrier and the handset. Possible causes: the handset was switched off or the handset was out of coverage area.

Normally a simple phone restart should fix the error. 

Give that a try and let u know the results.

[Evelyn]

Hi Virgin

I've been having the same issues when trying to send a text. I have lots of data, have tried restarting my phone and switching between airplane mode. Are there any other solutions to this problem? I have a Samsung FE 20.

[VirginPlusPatricia]

Hey @Evelyn,

Welcome to the Virgin Plus Community and thanks for your post 🙂

We included a few pages below that we think will be helpful in your case.

• Check out our How To article: Troubleshooting text, picture and video messages for tips and tricks.
• Join the conversation here: Text Messages between Samsung S20 FE 5G/VIrgin Mobile Users are slow to send
• The following thread on the Samsung Community may have a solution that will help: Galaxy S20 FE text issues UPDATE
• You can also visit the Samsung website at Messages on Samsung phone are slow, do not send, or cannot be received

Keep the Community updated, and let us know if you're still getting the error after trying the troubleshooting tips and tricks.

- Patricia