Hello,
On both the web and app portals for My Account, I go to the Data and Number Transfer Settings pages only to find Data options but no way to access any Number Transfer settings. I'm trying to port my number to a new, cheaper service after 6 years of being a Virgin customer.
It has simply gotten to be too expensive and I'm never able to keep my current plan which I am happy with if I want to access financing for a new phone. I'm done being boiled like a frog in a pot as the eligible rates climb ever higher on top of the upgrading cost to pay for the phones themselves.
When I attempt to transfer my number through the new provider, I do not receive the confirmation text at all. I need my number to be unlocked and transferable, but there are no Number Transfer settings ACTUALLY accessible through my services portal. Is there any way I am able to turn off port blocking/update my number transfer settings myself? Or do I need to call an agent to help me?
