My newly purchased number is not working after 15hours

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Wil4
Contributor

‎11-19-2023 11:51 PM - last edited on ‎11-20-2023 09:18 AM by

I just bought my new line on your new work, I was promised by your attender at your outlet that in 30 minutes my new line will be working but it over 15 hours is not working I can call out at all and no one can call me.

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VirginPlusAntgio
Moderator

‎11-21-2023 11:03 AM

Hey there @Wil4 , 

Welcome to the community and thanks for your post. 

Since the Community is a peer to peer assistance channel, it would be hard to determine the cause, however we will be happy to help where we can. 

In order to best assist, more details will be needed; 

  • Did you acquire a new phone from Virgin Plus or you brought in your own?
  • If you brought in your own device, is it unlocked and compatible with the Virgin Plus network?
  • Have you tried your SIM card in another device to see if the device was at fault?
  • What troubleshooting steps have you tried so far?
  • Have you got in touch with our technical support team to verify your concern?

Looking forward to hearing back from you.

 

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VirginPlusAntgio
Moderator

‎11-21-2023 11:03 AM

Hey there @Wil4 , 

Welcome to the community and thanks for your post. 

Since the Community is a peer to peer assistance channel, it would be hard to determine the cause, however we will be happy to help where we can. 

In order to best assist, more details will be needed; 

  • Did you acquire a new phone from Virgin Plus or you brought in your own?
  • If you brought in your own device, is it unlocked and compatible with the Virgin Plus network?
  • Have you tried your SIM card in another device to see if the device was at fault?
  • What troubleshooting steps have you tried so far?
  • Have you got in touch with our technical support team to verify your concern?

Looking forward to hearing back from you.