I can’t access the internet from my phone..

dinotimms1
Contributor

I can’t access the internet from my phone?

 

1 REPLY 1

VirginPlusPatricia
Moderator

Hey there @dinotimms1. Thanks for reaching out to the Lucky Mobile Community. 

We just wanted to reach out to confirm if you are still having trouble.

If you are still running into trouble can you turn your phone off/on? It sounds so simple, but sometimes a fresh connection to the network is all you need.

After that, if you are still experiencing data issues, make sure your phone is on the most up-to-date OS and, check your phone settings for these basics:

  • Turn airplane mode on/off
  • Turn Wi-Fi on/off
  • Make sure data connectivity is on
  • Check that your network mode is set to automatic
  • Check that you have network coverage
  • Ensure you haven’t used all of your data or used all of your max. speed data

Let the Community know how everything goes.

- Patricia