Accessing landline voice mail (not cellphone voicemail)

[SarahM]

We have a landline as part of our Virgin package.  Until recently, accessing the landline's voice mail was easy.  Now, my landline says "voicemail message via phone company", and I can't get to it.  Even if I could change the message to say "don't leave a voicemail, we can't access messages" I'd be happy.

So, how do I access the landline voice mail?  I used to listen for the dial tone, then dial 1, or maybe it was *98, but now that doesn't get me to the voice mail, just a voice telling me the last time I accessed the voice mail.

[VirginPlusAntgio]

Hey there @SarahM , 

Welcome to the community and thanks for your post. 

To access your voicemail dial 1 or *86 on your phone that is connected to the Home Phone Hub and follow the prompts.

In order for the community to best assist some extra details will be needed;

• Have you made any changes to your voicemails settings the last time it was accessed successfully?
• Does it give you any options after the recording?
• Have you tried pressing the pound key during the recording to see if it gives other options. 
• Have you tried unplugging your Home Phone Hub for a few minutes and trying again after?
• What troubleshooting steps have you tried so far?
• Have you contacted our technical support team to review your concern? If so, what was the outcome?

Looking forward to hearing back from you.

[SarahM]

If I dial 1 or *86, the voice says "your last email access was....." and nothing more.

I've made no changes to the voicemail settings, I can't get to the voicemail settings.

I can't get to the recording

unplugging doesn't work

what trouble shooting steps are there?

I haven't contacted the technical support team

[VirginPlusAntgio]

Thanks for getting back to us @SarahM ,

We will be happy to have a closer look into it for you and have sent you a private message to get started.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message