unlocking my phone

[rabiatif]

I have been Virgin customer but no longer need services. i need to know how can i unlock my phone S5

[VirginPlusAntgio · Accepted solution]

Hi @rabiatif

We're sad to see you go.

To find the details on how to unlock your device click here.

[Jimthenagual]

I'm headed to Japan. I want to unlock my phone so I can use a Japanese sim card while I am there. The site says I can't unlock it without a second company's SIM card to pop in first. I won't have one until I am in Japan. Will I be able to unlock it from Japan without using Data there? I.e, can it be done under wifi?

[VirginPlusAntgio · Accepted solution]

Hey there @Jimthenagual,

Welcome to the Community and that's a great question.

Worry not, when you make the request to unlock your phone if it's an Android phone, you would be provided a master unlock code that you can take with you until you're ready to insert the other carrier's SIM card. No data is required to complete this step.

For Apple, check out How to unlock your iPhone for use with a different carrier​

[Jimthenagual]

Cheers, I appreciate it!

[Calgary22]

Hello, how can I unlock an old device to add a new sim ? I have upgraded my phone. I want to use the old device when i am traveling abroad by inserting a local SIM.

[Howtounlock]

Hey guys !

im selling my daughters iPhone 8 she hasn’t used since upgrading her phone . I need to know how to unlock it from virgin and also to clear in so the person purchasing it can’t use see or have any information from her account . Thanks 

[1EYE]

The iPhone 8 is already unlocked, no extra steps needed.

Apple has a good support article on what to do when selling your iPhone and how to clear the personal information.

https://support.apple.com/en-ca/HT201351

[VirginPlusAntgio]

Hey there @Howtounlock,

We just wanted to follow up and check in with you to see if you still needed assistance. Please check out What to do before you sell, give away, or trade in your iPhonethat @1EYE shared as it will provide you with all of the details needed to clear your daughters iPhone 8 before selling it.

In the instance that the iPhone 8 is still locked to Virgin Plus, check out  Unlocking Your Phoneon VirginPlus.ca.

[Sojy]

Hi ,I would like to know the process to unlock my device

[Lisa03133]

This page only tells you how... where under my account do you find the page to do it???

[VirginPlusAntgio · Accepted solution]

Hey there @Lisa03133 , 

Welcome to the Community and thanks for your post. 

Once on the landing page of your My Account profile, click Mobility under My Services > My Device (on the top banner ) > Unlock device.

Hope this helps and let the Community know if you have more questions.

[DavidBerge]

Hello!

I recently upgraded my iPhone 13 to an IPhone 16 Plus.

I previously bought a Jetpac eSIM before travelling to the USA and it worked flawlessly.

I just bought another eSIM from Jetpac and when I try to install the eSIM, I get an error message and it asks me to contact my provider.

What can be the problem? Is the new phone locked or something?

Thanks for your help.