Why am I being charged roaming fees if I'm at home.

Symone
Contributor

‎09-02-2021 02:30 PM

Anyone know why I'm being charged roaming data fees while I'm at home. I'm definitely not roaming so what gives?.

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2 REPLIES 2

NotHAPPY
Contributor

‎09-06-2021 12:32 PM

Ive travelled from Calgary where I reside to Victoria on Vancouver Island.  Upon arrival I received a message welcoming me to the US??

I am NOT in the US!  Am I being charged roaming fees?

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VirginPlusKris
Moderator
In response to NotHAPPY

‎09-07-2021 08:21 AM - last edited on ‎10-01-2021 10:43 AM by

Hi there, everyone.

There's an important distinction to be made here, as whether or not you're roaming is not exclusively determined by where you're physically at any given moment. It's determined by which cellular service tower your phone is currently pinging off of. Depending on your proximity to the US border, this can at times result in you connecting to a US tower incidentally. The best means to prevent this from happening is to disable roaming through your device settings.

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