Issues with activating Internet service

UXX
Contributor

‎08-26-2022 09:10 AM - last edited on ‎08-26-2022 10:29 AM by

I am a mobile member already and now I want to add the internet package with the promotion for quebec. I'm a software engineer and I build web site and user experience and I wish you hire me to clean the mess in your systems!!

1. Using the internet platform a get unhandled exceptions if I start the process after login in. If I logout first then I endup in a OUPS page.

2. I cannot initiate the chat

3. Using the telephony, I get stuck in a place where the automated system has a bug

Luckily for me you still have store with humans that will be able to handle my request. What a waste of time...

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VirginPlusAntgio
Moderator

‎08-29-2022 11:14 AM

Hey there @UXX, 

Welcome to the Community. 

When looking to complete a transaction online, there is a few things to consider;

  • If the browser you're using isn't working, you can try to clear your cookies and cache and try again. If the issue continues, try a different browser.
  • Make sure to not log out of your session when trying to link a service to an existing account or it will sever the connection and get the OUPS error.
  • Make sure the pop-up blocker is deactivated for the Virgin Plus website.

Try that out and keep us posted if you still have any issues.

 

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