I still can't pay my bill. I cannot link my bill to my account or phone number

[jufasmith]

This is the message I see when putting in my phone number or account number (I tried both):

"Unable to register

Our records show that ********* is either not the account owner or is not accepted for registration, so we can't let you register with this mobile phone number.

Please register with your 9 digit account number instead."

I can't link it.

[VirginPlusAntgio]

Hello @jufasmith, 

Welcome to the Community and thanks for your post. 

As the Community is a peer to peer assistance channel, it would be hard to determine the cause. However, we're here to help wherever we can.

Below are a few tips and tricks;

• Make sure your browser is updated to it's latest version
• Clear the cookies and cache 
• Try a different Browser
• Try in incognito mode
• Log out of all Virgin Plus My Account apps/profiles and wait a few minutes and try again
• Delete your My Account profile and start fresh

Give those a try and keep us updated with the results.

[Yasmina]

I have similar issue.  Got a new phone and after logging in, it does not allow me to link my only bill.

[VirginPlusKris]

Hi there @Yasmina and welcome to the Community.

Are you still unable to link My Account to your Virgin Plus account?

• Have you tried registering with your account number instead of your phone number? This can be found on the paperwork from when you signed up, and/or when you got your new phone.
• Is this happening in the app, or in a web browser?
• If in the app, have you tried deleting and reinstalling to make sure you have the latest version?
• If in a web browser, have you tried clearing your cookies and cache, and/or using a different browser?

Let us know if these tips help, or if you still need us.

— Kris

[Foto]

I am having the same issue. Please advise

[VirginPlusAntgio]

Hey there @Foto, 

Welcome to the Community. 

In order for the Community to best assist, more details will be needed. 

Can you share the details that @VirginPlusKris mentioned above.

Looking forward to hearing back from you.

[SunGod]

I'm having this same issue. Virgin please help.

[VirginPlusKris]

Good morning, @SunGod. Welcome to the Virgin Plus Community.

In order for the Community to be better able to assist, please review the questions originally asked above and provide further details.

Looking forward to hearing back from you.

[rwasab2]

I need to pay my  monthly bill but I can't. I'm asked to do "Link Bill". When I click on link bill I'm asked to enter my account or phone number. When I put my phone number it says "Unable to Register".

I need your support.

Thank you

[VirginPlusAntgio]

Hey there @rwasab2 , 

Welcome to the Community and thanks for your post. 

We invite you to check out the thread above and verify and test the provided suggestions. 

Give those a try and keep us updated with the results.

[new phone who dis]

Hi,

I got an internet account a month ago and then last week I got a mobile account. I am seemingly unable to link my new mobile service to my internet service account in order to have them in one place.

[Me223]

Hello! I received an email saying that my wifi is not installed and I need to set up the account or it will be cancelled within 30 days. The wifi was installed last week, it has been working since with no issues. I registered for my account and now have one but I am having trouble linking my bill. I have tried both the pending and active service options and the confirmation emails and texts do not come. I have been asked multiple times for a 9 digit account number, but I can only find my 8 digit user number and my 8 digit myaccount number. When I called, nobody was there. Please help!

[Miso soup]

So I recently got an internet hook up and got the up for virgin plus installed. It's been a week and I got my bill via email and when I went to my account to pay it or hit pay from my email it shows no bill, also, it still shows that my order is not delivered and when I hit on the order details it says error with the server.