How to update payment information

[Jschneuker]

I’m wanting to save my credit card information to make it easier to make a payment but I can’t seem to do so??

[VirginPlusAntgio]

Hey @Jschneuker
Thanks for your post. The Community will need more details in order to help.
Do you have a postpaid or prepaid account?
For our postpaid account payment methods click here
For our Prepaid account payment methods click here

[Barfy]

Problems:
My credit card expired in June, and Virgin has not accepted my new expiry date and security code. I've tried again and again and again.
I bought pre-paid card from The Source. $100--good for one year, depending on amount of usage. Gone in about 8 weeks. I mostly text, but it's not enough. Phone calls might amount to 15 minutes a week, with a few exceptions. I don't use data at all, but it seems I inadvertently used a bit. Not enough to use up a year's worth. All my usage has been local.
Next I bought a $15 pre-paid card, which is supposed to be good for 30 days. It was used up in 10 days. I texted some, had my data turned off, and, in the ten days, I received one (did you see that? ONE!!!) local phone call which might have been 5 minutes long.
When using a pre-paid card, I can only access my usage through my cell phone. I've not been able to get through to the site. I get a message saying that due to the amount of people trying to get through, I've got to try again. Which I've done. Again and again and again. I'm suspecting there's a boatload of other people with similar problems overloading the system.
Right now I can't phone or text anyone, but they can phone and text me. Sometimes.
How can this be fixed?

[VirginPlusAntgio · Accepted solution]

Hey @Barfy,

Welcome to Community.

In order for your credit card to be registered on your profile correctly, the billing address has to be identical on both accounts (credit card and prepaid accounts) as it is the way the system will verify the card to prevent any type of fraudulent activity.

For your other concern it sounds like the plan was not initiated and the funds were used on a pay-per-usage rate. When doing a manual top-up it is very important to not use the device until you receive the confirmation SMS that your plan was paid and that it is good to go (the SMS is usually received within 30-45 minutes after the top-up was made).

You can find useful tips and tricks here

Check that out and let us know if you have any questions.

[WaicheongLao]

hi

good morring

change payment from Old TD Visa to new TD Visa account Number 

[WaicheongLao]

can you let me know how to get change for payment Account?

[VirginPlusAntgio · Accepted solution]

Hey there @WaicheongLao, 

Welcome to the Community.

Pre-authorization information can easily be updated and added via My Account.

If you have a Postpaid account, you can visit our Ways to pay your monthly bill support article.

If you have a Prepaid account, you can visit our Top up your prepaid account support article.

[iakrim]

Hi, I want to update my credit card with a new one.
it keeps displaying this error after entering the correct information : 

Oops! There was a problem verifying your info. Make sure all the required info is entered correctly and try again.

The card is valid, I can see the Bell validation check in the card transaction history after the form confirmation but no luck. 

thanks in advance.

[faroukxdridi]

[faroukxdridi]

all the infos are correct

[VirginPlusAntgio]

Hey there @faroukxdridi, 

Welcome to the Community and thanks for your post. 

We're just reaching out to see if you were able to update your payment method or if you're still having issues?

[Gm467]

Over the past ten years I have had horrible results contacting customer service the last time, it took three months (yes...three months) to get through to cancel a nonworking extra.

Now I am trying to make payments by credit card, but it won't work. Possibly because many years ago the Virgin salesman misspelled my name. It was "unimportant" (his words) of it was correct. Now I have no phone service while I lay in the hospital after surgery. And NO customer service is available. Does this get any better?

[VirginPlusAntgio]

Hey there @Gm467,

Welcome to the Community and thanks for your post. 

We're just reaching out to see if you were able to make your payment or if you're still having issues?

[1939]

My Visa expiry date has changed, how do I get that changed?

[AnnoyedUser44]

I owed Virgin a payment, made an arrangement.  On payday put money on my credit card. Attempted payment. Declined. Talked to credit card company. They had a temp block on card. Removed it. Tried several times on app to make payment. Nothing. Visa checked. Virgin system not even attempting to take money. Called Virgin accounts dept. Agent tells me to call automated system (the one that doesn't work for me) then finally agrees to key in direct but simply uses same system and says it declined. Tried credit card at other stores. Works fine. So virgin system is at fault but they won't accept that they are having an issue. How am I supposed to pay? Why should virgin system error be my fault?