Changed email

[Rlafambo]

I changed my email address and you can’t send me my bill notice. How do I change it so you can access it

[VirginPlusAntgio · Accepted solution]

Hey there @Rlafambo, 

Welcome to the Community and thanks for your post. 

To make sure that all of your information is up to date, log in My Account and check your Billing Profile info. You can also access the area with the following link; View and edit profile. You can also give Sign up for e-bill a shot as well.

Let's not forget about your Communication Preferences also. 

Check that out and let us know how it went.

[Di24]

I have been trying to change my email, as I can't access it anymore due to it being linked to a phone I have no access to. Why is this? 

I have talked to a rep and they say my account doesn't exist, yet I am logged in. 🤔