Cannot log into My Benefits App

[Dunagan]

Member Benefits App not working anymore.

[VirginPlusAntgio · Accepted solution]

Hi @Dunagan,

Thanks for your post.

Here are a few tricks to help with the app when it is not working;

• Restarting your device.
• Checking if the app is updated to its latest version.
• Try to log out and log back in.
• Try to access your self-serve profile as they are both linked together.
• Uninstall and reinstall the app.

If none of these work, try updating your online profiles password and try again after.

Check that out and let us know how it went.

[radiomars]

Hi, tried over and over to log into my benefits app but the screen freezes on the let's get more info from you. I have uninstalled the app and reinstalled, used my password, tried with an OTP but nothing. I have attached the page that freezes and I can't log in. Suggestions?