Can't sign in to My Benefits Mobile App as Home Internet user

[looking_for_benefits]

Hi there,

I'm a Virgin Plus Home Internet user. The page for the Cineplex 2-for-1 benefits (https://benefits.virginplus.ca/en/members-lounge/benefit.html?benefit=cineplex-tix-for-two-promocode...) mentions that Internet users are able to access the benefit by installing and logging into the Virgin Plus My Benefits mobile app. However, the app (on Android) won't recognize my "phone number" that was issued when I signed up for my Virgin Home Internet plan and so I'm unable to sign into the app to access the benefit. Any thoughts?

Thanks!

[Zebby]

@looking_for_benefits did you get an answer? Otherwise ditto, can a Virgin support person help please? I got connected to VP Internet today + TV and I can't access any offer details or codes because of the prompt for the Virgin Plus Number in the Benefits app and on the VP web site. Help, please & thanks.

[VirginPlusAntgio · Accepted solution]

Hey there @Zebby,

Welcome to the Community and thanks for your post. 
We would like to start by welcoming you to the Virgin Plus family.

When a new Virgin Plus Internet + TV installation is completed, the rest of the account can take up to 24 to 48 hours to be completed and could explain why your number is not yet recognized.

We have an awesome support page on Virginplus.ca to Get to know the My Benefits App. Once there, you will find many helpful FAQ's and even troubleshooting tips.

Here you will find important details on how to access and use the app for Internet + TV, Home Phone and Tablet only Members:

1. You'll need to be on Wi-Fi in order to use the app.
2. Use your Virgin Plus number and same password you use to log into My Account. (For Internet +TV only Members, your Virgin Plus number is the 10 digit number starting with 999). 
3. Not registered for My Account? No worries, sign up now
4. Can't remember your My Account password? All good, reset your password.

Check those out and let the Community know if you're still facing issues with the app.