Account terms and the support chat

[Question]

I was wondering if there was any clause in the terms and conditions where an account might be suspended if it is not used often enough to place a phone call.

I mainly use my phone to receive text messages as part of a two factor authentication process with other institutions I have an account with. It is fairly rare that I use my phone to make a phone call.

When I logged into the Virgin mobile site and tried to ask this question to the chatbot, I was instructed to log into my account, in spite of the fact that I had already logged in.

[VirginPlusAntgio]

Hey there @Question,

Welcome to the Community.

That is a good question and it depends if you have a Postpaid or a Prepaid account.

If you have a Postpaid account you would only need to make sure that your invoices are paid on time and in full.

If you have a Prepaid account and your funds expire and you do not top up for 90 days, then your account will completely disconnect.

Please let the Community know if you have more questions.