BlackFriday

[BlackFriday]

I purchased a plan with Virgin, switching from another company... 2-3 days before Black Friday. I was insured not to worry, I could use the Holiday saver if the Black Friday deal had decreased. I submitted a ticket  online (on the holiday saver) on Black Friday to insure I received that deal. I still haven’t head anything back.

[VirginPlusAntgio · Accepted solution]

Hey there @BlackFriday,

Welcome to the Community and thanks for your post. 

If eligible, the Holiday Payback Promise will be applied on your account within 8 to 10 weeks from the last eligible submission date (January 7th, 2022). 

For more details on the Holiday Payback Promise, we invite you visit our website here and scroll down to the Good To Know section.

We thank you for your patience.