cancelling previous service provider

Steve Mac
Contributor

The Virgin Plus technician is coming to set up my new internet service. Do I cancel my service with the previous internet provider or does Virgin Plus do this?

 

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Accepted Solutions

VirginPlusKris
Moderator

Good morning, @Steve Mac. Welcome to the Virgin Plus Community, and thank you for your post.

Your service with your former provider may be physically disconnected, either by yourself or by the technician. However unlike when porting a mobile phone number, you will need to reach out to your former provider to have your account with them cancelled and have regular billing stopped.

Let us know if you have any further questions. Best wishes.

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VirginPlusKris
Moderator

Good morning, @Steve Mac. Welcome to the Virgin Plus Community, and thank you for your post.

Your service with your former provider may be physically disconnected, either by yourself or by the technician. However unlike when porting a mobile phone number, you will need to reach out to your former provider to have your account with them cancelled and have regular billing stopped.

Let us know if you have any further questions. Best wishes.