Mobile vs wifi

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pj
Contributor

‎12-20-2021 01:51 PM

Anyone know why my mobile phone is refusing to accept my password to log in to my Virgin account and says I have no wifi. but I can log in just fine on my desktop?

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1EYE
Employee

‎12-22-2021 07:13 AM

Hey PJ

I would delete/forget the existing connection your mobile has saved for your home wifi. Once the existing connection has been forgotten/deleted, create a new connection to your home wifi again.

If you need assistance on how to do the above, share your device type. 

I am a Virgin Plus employee and a customer. My views on the Community Forum are my own and may not be the views of Virgin Plus or any of its affiliates.

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1EYE
Employee
In response to pj

‎12-23-2021 08:25 AM

Delete / forget network
  1. From the Home screen, tap Settings > Network & internet.
  2. Tap the Wi-Fi switch to turn on.
  3. Tap Wi-Fi.
  4. Touch and hold the Wi-Fi network you want to delete.
  5. Tap Forget network.
I am a Virgin Plus employee and a customer. My views on the Community Forum are my own and may not be the views of Virgin Plus or any of its affiliates.

View solution in original post

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1EYE
Employee

‎12-22-2021 07:13 AM

Hey PJ

I would delete/forget the existing connection your mobile has saved for your home wifi. Once the existing connection has been forgotten/deleted, create a new connection to your home wifi again.

If you need assistance on how to do the above, share your device type. 

I am a Virgin Plus employee and a customer. My views on the Community Forum are my own and may not be the views of Virgin Plus or any of its affiliates.

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pj
Contributor
In response to 1EYE

‎12-23-2021 08:04 AM

How do I do that on my lg velvet?

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1EYE
Employee
In response to pj

‎12-23-2021 08:25 AM

Delete / forget network
  1. From the Home screen, tap Settings > Network & internet.
  2. Tap the Wi-Fi switch to turn on.
  3. Tap Wi-Fi.
  4. Touch and hold the Wi-Fi network you want to delete.
  5. Tap Forget network.
I am a Virgin Plus employee and a customer. My views on the Community Forum are my own and may not be the views of Virgin Plus or any of its affiliates.
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