Internet How To's | Virgin Plus Community

How to configure or update your Wi-Fi network name (SSID) and password

The network name (SSID) is used to identify (or name) your Wi-Fi network. This is the name you'll see in the list of available Wi-Fi networks. When you've selected the name of your Wi-Fi network, you'll need to enter a password. A default network na...

How to find, set or change the Administrator password on your modem

An Administrator password is required when accessing your modem’s settings. By default, the password is set to ‘admin’. Follow the steps below to set your own password for increased security. Find your Administrator password on your Valérie mod...

Internet troubles? Try these quick fixes.

So you’re having trouble connecting to the Internet? It might sound simple, but checking that your cables are connected properly and rebooting your modem really does fix most issues. If you’ve already tried all that, then our Virtual repair tool i...

How to understand and optimize your home Wi-Fi

Hey Virgin Plus Members! Looking to understand and optimize your home Wi-Fi for a better gaming, streaming or work from home experience? Here are a few things to consider within your home: Modem location Wi-Fi connection is strongest the closer yo...

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