So you’re having trouble connecting to the Internet? It might sound simple, but checking that your cables are connected properly and rebooting your modem really does fix most issues.
If you’ve already tried all that, then our Virtual repair tool
is a great way to troubleshoot problems with your Wi-Fi and Internet service – without having to be a tech expert.
With a few clicks, it detects and fixes issues remotely, so you don’t have to call support. It’s like your own personal repair technician – just sit back and let it do all the work.
The Virtual repair tool will:
- Look for service outages in your area
- Check the equipment outside your home
- Reboot all your hardware
- Optimize the settings for your service
If it can’t solve the problem, the tool will even help you book a technician appointment.
Go to Virtual repair
It will ask you to log in to your Virgin Plus My Account first.
Prefer to figure it out for yourself?
Check out our Virgin Plus Internet Support page and choose either your Valérie or Steve modem.
