Internet | Virgin Plus Community Forum

Resolved! How to stop dual band broadcasting to see and split 5GHz and 2.4GHZ on Vincent modem

Hello, apologies if this doesn't make sense, I've been trying to troubleshoot with little luck: I recently signed up for Virgin + have the Vincent modem. Every device in my home connects *except* my work laptop and Samsung tv. From googling, it looks...

Resolved! Vincent modem OK button is red

The OK. button on my Vincent modem is red. Is this normal or should it be white?

Resolved! Home Internet not working - “status: down”

I picked up a new replacement Valerie last night, all indicator lights are white and the modem display says the modem is functioning properly. When I try to sign on to access the Virgin system it says “status: down”. The page header says “My Bell Ser...

Resolved! Netflix - Connect to device failed

The Virgin router comes up with an error after an hour or so when I open Netflix (v.17.32.0) and try to connect to my ChromeCast and it fails with the following error: 'Connect to device failed. Failed to connect to selected device. Please try again...

Resolved! Blink camera setup requirement 2.4 Ghz not 5.0 Ghz

Help!I am trying to setup my blink doorbell camera, after a few phone calls they say it is my internet and the camera requires 2.4 gigahertz. And that I currently have 5?what does that mean? What do I do?thank you in advance, rebecca

Resolved! Is IPTV blocked?

Is Virgin blocking IPTV apps? I can only watch it with VPN in the evening and weekend. During the day Mon-Fri is ok without VPN.

Resolved! Valerie will not connect to PC through ethernet

I have never been able to get my Valerie modem to connect to my desktop PC using an ethernet cable. I have tried using different ports and different cables in case one was damaged, but this did not fix the problem. I can connect other devices to the ...

Resolved! Valerie Modem Physical Connections

I am awaiting replacement of a Valerie modem and plan to install it myself. While removing the old modem, I detached the connector shown below from the body of the modem itself. To do this, I had to figure out how to open a little panel on the back o...

Resolved! Error 2000 on Valerie modem

Hello, I got with virgin plus in september 2022 and ever since signing up, I had 0 issues with any connection, until 4 days ago when my home wifi stopped working. I check the modem I have and it said “error 2000 please enter http…” i did that, no suc...

Virgin Community

Wi-Fi: Password reset

How to return my modem?

Forum Posts