Valerie modem suddenly blocking the audio of my voip phone. I'm using the exact same setting for almost 3 years, never an issue until now. Port forwarding was setup since day 1. Already reboot the modem multiple times. Still no audio. SIP-ALG is alwa...
All evening internet disconnecting intermittently and download speed 25-27. Making it impossible to watch TV. I pay for 100 mbps for download and not getting the service. The issues happen on a regular basis with Virgin. I call Virgin, always same re...
When filling out the Email on the modem return webpage https://www.virginplusmodemreturn.ca/ , I keep getting an error saying "Invalid email entered!" ... my email is not invalid, there is an issue with the field, it is failing to recognize the corre...
I've been using my own router since I've been with Virgin Plus for the Internet. It was a not easy setting up my "vincent" modem at first so that I could use my own router, but I figured it out. In the advanced settings, under DMZ, I turned the DMZ "...
Internet connection was stable and I was happy for the serviced over a year but started experience issues about a month ago. Internet disconnects for 1-3 min and it happens multiple time a day. All lights on Steve are blue just stop flickering. I am ...
I've run into a strange problem with my home internet service lately. When my phone, a new Galaxy S25+ that I bought from Virgin+, is connected to my home wireless network, it will not allow me to sign in to and use the Canadian Tire app, Crave app, ...
Hello, I'm moving into a basement apartment in a few weeks and getting my 50Mbps Virgin Internet & TV transferred to my new apartment. Question I have is, I've been told the upstairs tenant is using Bell and has a 50 Mbps Bell copper connection. Can ...
So I just realized that my home doesn’t have a green cable to insert the Valerie modem cable it came with. The only one I have is a Ethernet connection on the wall. Should I just get a technician to install it then?
I subscribed to Virgin Home Internet 300mbps. Suppose the delivery date for self-installation is from Friday, December 29, 2023 - Tuesday, January 2, 2024 stated on the order. But I still have not receive it. Not even a single "shipped" email" was re...
The Virtual repair tool will automatically detect and fix problems with your Virgin Plus Internet and TV services.
Use it to make sure your services are running their best, or if you have:
