Virtual assistance will not transfer me to an agent to cancel internet

[John bokanig]

Hello, 

i have a question i move out to my rental room i have virgin internet and i want to cancel my account. But when i call costumer service only a virtual assistant answer if i told to her that “I want to talk to an agent she always told that have technical issues. Can have someone help me to teach me how i can talk direct  to an agent to cancel my account. Thanks

[VirginPlusAntonie · Accepted solution]

Hey there @John bokanig , 

Welcome to the community and we're sad to see you go. 

To cancel your Virgin Plus account and speak with an agent, you have several options:

• Phone: You can call Virgin Plus within Canada at 1-888-999-2321 or dial 611 from your Virgin Plus phone. 
• Callback Request: Virgin Plus offers a "Request a call" option, where an agent can call you back. You can also schedule a callback for a specific time.

When calling in and speaking with the virtual assistant, you can use key words, such as: "Cancel service", "Cancel internet", "Cancel Account", etc. 

For more details, check out Closing my services on VirginPlus.ca.

Let the community know if you have more questions.