How to stop dual band broadcasting to see and split 5GHz and 2.4GHZ on Vincent modem

[likeabestfriend]

Hello, apologies if this doesn't make sense, I've been trying to troubleshoot with little luck:

I recently signed up for Virgin + have the Vincent modem. Every device in my home connects *except* my work laptop and Samsung tv. From googling, it looks like the issue is that I only have the 5ghz network and not 2.4ghz? 

I logged into the 192.168etc dashboard to try and figure it out, but I'm not seeing the settings for it anywhere. Any help would be very much appreciated!

[likeabestfriend · Accepted solution]

Answering this myself in case anyone ever has the same issue: 

1. Under "Manage my Wifi" toggle OFF "Whole Home Wifi" and Save

2. You can now access "Advanced Settings" and uncheck "Keep a common network name (SSID)"

3. I just added 2.4 and 5.0 to the respective networks.

And woilah! Now it's super easy to connect devices to the 2.4ghz network.