Good morning, @teacher. Welcome to the Virgin Plus Community, and thanks for reaching out.
That does sound strange. For the Community to be better able to assist, could you please provide some more details?
- What device are you trying to log into Crave with? Is this happening with multiple devices, or just one?
- Do you share your account with multiple people (friends and family, etc)? If so, are they experiencing the same issue?
- If trying to access via a web browser, have you tried clearing your cookies and cache?
- If using an app, have you made sure you have the most up to date version of said app? Have you tried deleting and reinstalling said app?
- Are you receiving any explicit error code or message when having this issue?
Lastly, if you could please provide a screenshot of your screen when trying to log in and getting this pink square / red circle, it would be greatly appreciated.
Looking forward to hearing back from you. Best wishes.
