On Demand not updating

[Patty]

I was watching a show regularly that is aired on Sunday nights through the on demand feature, however it is no longer being updated there despite the show continuing to air. Who can I talk to about this?

[VirginPlusAntgio]

Hey there @Patty, 

Welcome to the Community and thanks for the heads up.

In order to best assist, the Community will need more details: Which show/channel you're referring to?

Looking forward to hearing from you.

[Patty]

Hi,

It's TLC 90 day fiance: Happily Ever After?

[VirginPlusKris]

Thanks for sharing @Patty.

Just as a quick update, at this time we are still awaiting the episode files. Once received, we will have them uploaded to the VOD library.

— Kris

[Cam1]

On my Virgin on demand, several shows are not updating frequently for their weekly episodes and then eventually never appear on demand. ie Gold Rush Alaska on the discovery network.  Season 13.  It goes from episode 1-3 then skips to 6 then skips to 8.   

Would like to know why this is happening and if this a normal thing with virgin because if so I don't see a point in being a Virgin customer 

[VirginPlusAntgio]

Hey there @Cam1, 

Welcome to the Community and thanks for your post. 

We appreciate the heads up and will be sending it off to be verified. 

Stay tuned for updates.