Getting English core TV package in Quebec

[patrick]

Anyone have any joy in getting the French core TV package (the default for Quebec) to the English core package? I was given the French core TV initially and it was supposed to be changed to English this month. But it's still the French package which I'm not interested in.

[VirginPlusAntgio · Accepted solution]

Hey there @patrick,

Welcome to the Community and thanks for your post.

To make sure you have the correct plan and to confirm that it was updated, please visit your plan description in My Account.

When a plan migration/update is issued and completed, you will notice a small delay before the channels are aligned with the selected plan.

Give that a shot and let us know if you still need help.

[Niko]

I have the same issue, I live in Quebec but i need the English core package. 

[VirginPlusKris]

Hi there, @Niko. Welcome to the Virgin Plus Community, and thanks for your post.

To confirm, have you already requested your package be switched to English as @patrick had done? As said by @VirginPlusAntgio, you can confirm in your My Account profile that the change has gone through; at times there may be a small delay before your channels are aligned correctly with your plan.

Looking forward to hearing back from you.

[User6091]

Virgin configured the wrong package for my Virgin Plus TV. I asked for the English package but they gave me the French package.

After 4 calls with Virgin, they are not able to fix the problem. What is the best way to make Virgin correct the problem before I miss all the NBA and NHL playoffs.

I do not want to be paying for a product I did not ask for because of their error.

[VirginPlusKris]

Hi there, @User6091. Thanks for your post.

We wanted to check in and see if you were still having issues receiving the correct programming for your Virgin TV account. As mentioned earlier in this thread, there can at times be an initial processing delay when changing your package.

If you're still in need of assistance, please let us know and we'll be happy to reach out and investigate.

[User6091]

Yes , the issue is still valid. I filed a complaint on Friday, got called by the "excecutive team"   and the problems is still there after 3 days

[VirginPlusKris]

Thanks for the update, @User6091.

We'll be reaching out in a private message to gather more info and investigate. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message