Unable to dial an extension. Phone hangs up.

Heather1
Contributor

‎07-25-2023 08:20 AM - last edited on ‎07-25-2023 08:44 AM by

When I use my phone and reach a phone number that requires me to press 1 or 2 etc. ie to call 611 and enter an extension, the phone automatically hangs up on me. For example, I cannot reach you by phone or retrieve my voicemail messages.

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VirginPlusAntgio
Moderator

‎07-27-2023 12:28 PM

Hey there @Heather1 , 

Welcome to the Community and thanks for your post. 

Since the Community is a peer to peer assistance channel, we do not have access to your account and some clarifications will be needed;

  • What is the make, model and OS/IOS version of your phone?
  • What commands are you pressing on your screen to return to the keyboard once a call is started?
  • Is your phone updated to it's latest version?
  • Have you tried to simply restart your phone and trying again?
  • What troubleshooting steps have you taken so far?

Looking forward to hearing back from you.