Unable to access mobile data. Only WiFi.

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Whatswrong
Contributor II

‎06-24-2022 10:28 AM - last edited on ‎06-10-2024 02:41 PM by

I'm unable to access my mobile data except through a WiFi. Is this related to APN settings and if so what are these settings 

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Lg5User
Contributor

‎05-19-2023 07:53 AM

Started working now somehow, I turned off the wi-fi this morning, then can see the "4g" sign. 

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smitty993
Contributor
In response to VirginPlusAntgio

‎01-11-2024 04:50 PM - last edited on ‎01-12-2024 09:10 AM by

i would like to know if anyone has the APN number is for Virgin canada sim cards?  i bought a Cell based camera and it takes the sim card. it wont work in the camera and the only option i see is to enter the APN number directly through the camera app.   but i cannot find that info anywhere.....when i use my phone and follow those steps the APN does not appear anywhere in the mobile network settings. 

 

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Yash
Contributor
In response to VirginPlusAntgio

‎02-15-2024 11:03 PM

I just transferred from Fido to Virgin Plus. The problem I am facing is that even if I am able to call anyone, but I can't use Internet. I even tried switching off my mobile pr putting it on airplane mode, but still didn't find a solution. 

 

Hoping to get solution to the problem. For your reference I have Vivo Y35 mobile. 

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Whatswrong
Contributor II
In response to Yash

‎02-16-2024 01:15 PM

Hi Yash, 

Try the following in the order given below 
Go to "Settings",
"Mobile Network/connection settings", then
"Access Point Names" (APN)
Add  "New Access Name",
Enter the data below for the new APN
Choose "menu" and "Save"
Name: Virgin Plus APN: pda.bell.ca Proxy: web.wireless.bell.ca Port: 80 Username: Password: Server: MMSC: http://mms.bell.ca/mms/wapenc MMS proxy: web.wireless.bell.ca MMS port: 80 MMS protocol: WAP 2.0 MCC: 302 MNC: 610 APN type: blank
This worked for me. Good luck

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Noosh
Contributor
In response to VirginPlusAntgio

‎10-23-2024 09:41 AM

I bought a new iPhone 16 pro max online and when I activated based on the instructions it was activated but cellular data doesn't work 

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Help please
Contributor
In response to VirginPlusAntgio

‎11-16-2024 03:21 AM

Hi

I'm Australian and recently bought a sim card from virgin plus. I have been unable to use the 60gb of data although calls and texts are fine. I bought the sim in best buy and am awaiting my first bill. I am unable to go in store as there is none close by. I would like to resolve this quickly if anyone has some advice. 

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